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Citizen Brand

Privacy Policy

Last Updated: 14/09/2022

Our Privacy Policy informs you how we process your personal data.

This website/application is operated by Citizen Watches Gulf Co. ("Citizen", "we", "us", "our"). We take privacy and data protection seriously. Our privacy policy explains our online information practices and the choices you can make about the collection, use, rectification, portability, or deletion of personal information you submit, or we collect through our website.

By using this website and submitting information to us, you understand that we will collect, use, and the retention of the personal data described in this policy and our cookies policy. This Privacy Notice is provided in a layered format so you can click through to the specific areas set out below:

1. Who we are

Citizen Watches Gulf Co. a branch office of Citizen Watches (H.K.) Ltd. a subsidiary of Citizen Watches Company Japan is a JAFZA registered and licenced company with our address Warehouse No. WT01FC03, WT01FC04, Jebel Ali Free Zone, Dubai, 16772, United Arab Emirates.

At Citizen Watches Gulf Co, we take our data protection and privacy responsibilities seriously. This statement and Policy describe how we collect, process, use, disclose and transfer your personal information as a data controller.

2. The type of information we collect

We collect personal data provided voluntarily by visitors to our website. The type of information provided through the website form or by email may include:

  • Name
  • Email
  • Telephone number
  • Address
  • Payment card or bank details
  • I.P. Address
  • Device I.D.

We also collect information for statistical purposes. This is used to analyse the website's stability, security, and usability. That information may be used to prepare aggregated reports. Our website uses cookies.

3. Our use of personal data

We process personal data provided to us through the website to:

  • allow you to purchase our products or services.
  • communicate with you.
  • respond to requests and provide customer service.
  • personalise your experience.
  • improve the website.
  • to promote our products to customers.
  • to manage events with Partners.
  • exercise your rights under this policy and/or relevant Laws.
  • to verify the identity of individual(s) collecting the products onsite.
  • to manage accounting and reporting obligations.

We also process personal data for our operational functions such as:

  • to recruit staff.
  • to onboard employees into the organisation.
  • to permit individuals entry into our premises.
  • to manage our employees.
  • to manage the security and safety of our staff and premises.

4. Our legal basis for processing personal data

We will only collect, use, and share your personal information where we have an appropriate legal basis to do so. Appropriate legal bases include:

  • where we need to use your personal information to perform a contract or take steps to enter into a contract with you, for example to take payment for and manage the terms of any services we provide.
  • Our interests as a commercial organisation, for example we may record calls so that we can review our call handling processes and ensure we provide a continuously high standard of customer service; we may use customer contact information to keep our customers informed about changes and other important service messages; we may also let you know about special offers that may be of interest to you - in these cases we will respect your privacy rights and ensure you may object to processing as explained in the "Your Rights" section below.
  • where we need to use your personal information to comply with a relevant legal or regulatory obligation that we have, for example in some countries we are required to share financial information with law enforcement officials; and
  • where we have your consent to using your personal information for a particular activity, for example to share special offers from ourselves and our partners that we consider may be of interest to you.

5. Your Rights

Under relevant data protection and privacy Laws, you may have certain rights. We will ensure that we abide by our obligations and your rights where required by Law.

  • Access

    You have a right to request that we provide you with a copy of your personal information that we hold, and you have the right to be informed of; (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller's identity; and (d) the entities or categories of entities to whom your personal information may be transferred.

  • Rectification of personal data

    We will always try to ensure the information we hold is accurate and up to date. If for any reason the personal data we hold is inaccurate or incorrect, please contact us using the details below. As data subjects, you have the right to access and rectify the personal data we hold. Where possible, we will always try to rectify any inaccurate information.

  • Right to object to the processing of your personal information

    You can object to any processing of your personal information. If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms. For example, the information may still be necessary for the performance of a contract (i.e., warranty) or a legal obligation.

  • Right to object to how we use your personal information for direct marketing purposes

    You can request that we change the manner in which we contact you for marketing purposes.

    You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes. Where we send you marketing material such as an email, you will be given the right to stop receiving it through an 'unsubscribe' or 'opt-out' mechanism.

  • Portability

    Where you have provided your personal data through our website, you have the right to data portability. This means that you can request your personal data transferred to any organisation. However, in practice, due to the limited information we collect through our website, you will already have access to transfer your own contact information. In saying that, this in no way limits your right under the right to request portability.

  • Erasure

    You have the right to have your personal data removed. We will consider all erasure requests on a case-by-case basis. We will provide confirmation where personal data has been successfully erased. If for any reason we are unable to delete your personal data, we will notify you of our reasons and if necessary, the basis for refusing your request.

  • Right to raise a concern with your local supervisory authority

    You have a right to lodge a complaint with relevant local supervisory authorities if you have concerns about how we are processing your personal information. We would, however, appreciate the chance to deal with your concerns before you approach them so, please contact us in the first instance.

  • Security

    We have appropriate technical and organisational measures in place. We maintain technical, physical, and administrative security measures to protect the security of your personal information against loss, misuse, unauthorised access, disclosure, or alteration. Some of the safeguards we use are firewalls, data encryption, physical access controls to our premises and information access controls.

    Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data which is transmitted to our site; any transmission is at your own risk. However, we use HTTPS to try and mitigate that risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

6. International Transfer

Where we transfer personal data outside of the UAE, we rely on approved transfer mechanisms which include but are not limited to an adequacy decision, standard contractual clauses or other mechanisms approved by the Regulators. We may also rely on derogations where it is necessary for the performance of a contract or based on your consent.

7. Handling of Personal Data of Minors

We do not enter into contracts with minors. If we receive or process personal data, we protect and treat the personal data of a person of minors in equal measures as we protect major individuals' personal data. We shall obtain the parental guardian's consent as needed when we receive any personal data from a minor.

8. Update of the Policy

We reserve the right to update this Privacy Notice at any time, and we will provide you with a new Privacy Notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information. You should check the Site frequently for updates.

9. Contact us

If you have any concerns or comments about the policy, please contact us on privacy@citizengulf.ae.


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